Privacy policy

At House of Genesis, we are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly, securely, and in line with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services. By choosing House of Genesis, you trust us with sensitive information, and we take that responsibility seriously.

We collect different types of information to provide safe and personalised care. This may include your personal details, such as your name, email address, phone number, and address, when you contact us or complete a consultation form. As part of your treatment journey, we may also collect medical and treatment information, including your medical history, allergies, or lifestyle factors relevant to your care. In addition, we may gather technical details such as your IP address and browsing behaviour when you visit our website, to help us improve user experience.

Your data is collected in several ways — through consultation forms, booking requests, treatment records, or when you communicate with us by phone, email, or in person. Information may also be collected if you subscribe to our updates or engage with our social media platforms. We ensure that only the information necessary for your care and for the operation of our business is collected.

We use your information for several purposes: to respond to enquiries, manage appointments, create personalised treatment plans, and ensure the safe delivery of aesthetic procedures. With your explicit consent, we may also use your details to send newsletters, treatment updates, or promotional offers. None of your information will ever be sold, traded, or shared for marketing purposes without your permission.

We understand the sensitivity of treatment-related media. Photographs, videos, or any other media taken in connection with your treatment will never be shared publicly on our website, social media, or marketing platforms without your explicit, written consent. You are under no obligation to provide consent, and your decision will not affect the quality of your care.

In some circumstances, your information may need to be shared with trusted partners, such as booking platforms, IT service providers, or payment processors, but only where necessary for the delivery of our services and always under strict confidentiality agreements. Information may also be shared if required by law, regulation, or professional obligation.

Your information is stored securely, both digitally and in paper records, and is accessible only to authorised staff. Medical and treatment records are retained in line with professional guidelines, usually for a minimum of seven years, or longer if required by law or clinical best practice. After this time, your data will be securely deleted or destroyed.

As a client, you have rights under GDPR. You have the right to request access to the information we hold about you, to correct inaccuracies, to request deletion of your data (where legally possible), or to restrict or object to how your data is used. You also have the right to withdraw your consent to marketing communications at any time. To access your data, you must make a request in writing. This is known as a Subject Access Request (SAR). We may ask you to verify your identity before fulfilling the request, and we will respond within one month, as required by law.

Our website may use cookies and similar technologies to enhance your browsing experience and to help us understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer, although this may affect some website functionality.

From time to time, we may update this Privacy Policy to reflect changes in regulations, technology, or our services. The latest version will always be available on our website, and where appropriate, you will be notified of any significant changes.

If you have any questions about this Privacy Policy, how your data is used, or if you wish to exercise your rights under GDPR, please contact us directly at houseofgenisis@gmail.com.